Frequently Asked Questions

A collection of helpful answers, practical information, and things we’re often asked in clinic.

Pregnancy & Kids FAQ’s

  • Dr Georgia, Dr Jess & Dr Leticia have completed extra postgraduate training in pregnancy treatment. They can help with pregnancy pains and ensuring the best pelvic alignment for a smoother birth process. We also have special pregnancy pillows to allow you to lie on your tummy comfortably.

  • Dr Georgia, Dr Jess & Dr Leticia have completed extensive postgraduate paediatric training for treating kids of all ages. They use very gentle treatment with pressure no more than what you would use to check the ripeness of a tomato.

  • They will assess for proper neuromusculoskeletal development of your child and ensure they are hitting their appropriate developmental milestones. Common issues they may be able to help with include plagiocephaly (head flattening), difficulties with feeding, tummy time, changing clothes, lying on back or dislike being in a car seat/capsule.

  • Chiropractors assess for the nervous system development (brain and nerve function) as well as the musculoskeletal system (muscles, bones, ligaments). They also provide hands-on therapy, along with exercises for the whole body.

    Physios will generally focus on treating the musculoskeletal system.

  • When the joints are moved quickly through an adjustment, the gas escapes the joint due to the pressure held within, just like when you open a can of soft drink. There are no bones breaking on other bones, it can be done gently and is very safe.

    No, you don’t have to have that type of treatment if you prefer, our chiropractors are trained in multiple techniques that include lower force techniques like SOT (Sacro-occipital technique) and Activator.

  • Parent needs to provide consent for under 16 year olds.

    Anyone 16 years (inclusive) + can provide consent for themselves.

General FAQ’s

  • If you are a new client to our clinic please call us and we can walk you through your initial appointment, second and subsequent appointments, as well as time-frames for these appointments and our fee structure.

  • Yes, we can process most major health funds in clinic.

  • No we don’t, but we accept most major health funds in clinic.

  • You will likely receive treatment on your first visit, however, it depends what the chiropractor finds through your history and physical exam.

  • Our practitioners will go through a thorough history and physical exam where they will come up with a diagnosis on what is going on. Depending on what they find, they may treat you then or they may refer you on to get some x-rays or other investigations. 

  • No, it is a legal requirement that practitioners do a thorough assessment and workup before referring for imaging as it may or may not be warranted.

  • Parent needs to provide consent for under 16 year olds.

    16 years (inclusive) + can provide consent for themselves.

  • A GP Chronic Condition Management Plan (GPCCMP) is an Australian Medicare-supported, written plan created by a GP for patients with long-term health conditions (6+ months) to coordinate care. This allows for up to 5 subsidised allied health sessions yearly.

  • We understand that life happens and sometimes plans need to change. While we’d much rather not have a cancellation policy, it helps us respect the time of both our practitioners and our patients, while giving others the opportunity to access appointments when they need them.

    To help you keep track of your booking, we send both email and SMS reminders prior to your appointment. We simply ask that you let us know as soon as possible if you’re unable to attend. Cancellations made with less than 24 hours’ notice, or missed appointments, may incur a cancellation fee.

    Our cancellation policy is in place to help keep things fair and ensure we can continue providing the best possible care to everyone in our Glow community.

Massage & Acupuncture FAQ’s

  • No referral is needed. You can book directly with our team whenever you’re ready.

  • Massage may assist with muscle tension, stress, headaches, recovery from exercise, neck and back discomfort, posture-related tightness, and general wellbeing.

  • Absolutely. Every appointment is tailored to your body, lifestyle, comfort level, and goals for treatment on the day.

  • Acupuncture is commonly used to support pain management, stress, sleep, headaches, recovery, women’s health, and overall wellbeing.

  • Most people find acupuncture very gentle and relaxing. You may feel a small sensation as the needles are inserted, but many patients leave feeling calm and refreshed.

  • This depends on your individual goals and concerns. Some people notice changes quickly, while others benefit from ongoing care over time. Your practitioner will discuss a personalised treatment plan with you.